PRODUCT DELIVERY

Providing that Club Zone Supplies have the product in stock we aim to deliver within 24 hours for Courier Parcels – except Sundays & Bank Holidays/ Mainland UK/ Orders need to be placed before 12.00pm Monday-Friday

A standard post and package courier charge of £7.75 plus Vat for weight over 2Kg up to 5Kg and standard post and package courier charge of £10.00 for weight over 5Kg up to 23Kg to Mainland UKA standard post and package courier charge of £14.00 plus VAT for any orders over 23kg up to 30Kg in weight. UK MainlandAny orders above 30Kg, please contact us for a quotation.

Orders under 2Kg in Weight, will be charged at £4.50 plus VAT to Mainland UK/ Via Royal Mail 1st Class- delivery times not guaranteed & no tracking information orRoyal Mail 1st  Class Signed For £5.90 plus VAT to Mainland UK – delivery times not guaranteed- fully tracked.

Orders under 2Kg in Weight, will be charged at £3.70 plus VAT to Mainland UK/ Via Royal Mail 2nd Class- delivery times not guaranteed & no tracking information orRoyal mail 2nd Class Signed For £5.10 plus VAT to Mainland UK – delivery times not guaranteed- fully tracked.

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Scottish Highlands & Islands / Please contact us for a quotation

Isle of Man & Channel Islands / Please contact us for a quotation

Northern Ireland / Please contact us for a quotation- products will be delivered to a Depot & Customs and Duties must then be paid by recipient.

Ireland / Please contact us for a quotation- products will be delivered to a Depot & Customs and Duties must then be paid by recipient.

For EU & Overseas- Customs & Duties must be paid by the recipient prior to delivery/ Please contact us for a delivery quotation.

If you are unsure of any delivery costs, please contact our Team:-  reception@ciudurham.org.uk or Tel:- 0191 3863921

***Club Zone supplies reserves the right to decline any orders placed where additional delivery costs may apply***

****Next day delivery is for mainland UK only ****

 SHIPPING/DELIVERY INFORMATION

Club Zone Supplies have made every effort in making our costs as low as possible, so we can pass on these savings to you.

This cost is affected by the weight and size of the product, and the location.

Customers can use their own courier, please contact us via email or telephone to advise us of the details to continue with your order.

You can also collect any order from our Durham Branch DH1 4EF during our business hours Monday- Thursday  9am-4pm or Friday 9am-2pm however please contact us to arrange collection, you will also have an option to Collect at checkout.

We are also happy to take an order over the Telephone by calling us during our working hours Monday-Thursday 9am-4pm or Friday 9am-2pm Tel 0191 3863921 and we will process your payment using our Secure Online Payment System.

Safety of Delivery

We only use recognised couriers to guarantee safe delivery of our goods. The goods will be checked & signed out when they leave our premises by a Club Zone Supplies Team Member of Staff, the goods are signed in by you, or a representative accepting delivery of the goods. Should you or a representative on your behalf not be present when the courier delivers the goods, then the courier company will attempt delivery a further time & after this expect you to make contact to arrange delivery of the goods, if the goods end up being sent back to us – the supplier, then the customer is responsible for any extra incurred costs & any re delivery costs.

Whilst every effort has been made by Club Zone Supplies to ensure that the goods are undamaged and in full working order. Once the goods leave our premises, Club Zone Supplies is no longer responsible for them and therefore cannot be held liable for any damage that may occur in transit.

Delivery Times

All orders placed after 12.00 pm will be despatched the following working day. Please contact us if you if have any queries.

Your goods will be sent to you when your payment has been cleared.

Delivery within the UK is usually within 24 hrs unless specified when using our Courier Service & any Royal Mail Small Parcels or packets under 2kg are sent either by 1st Class or 2nd Class post as instructed at checkout however these delivery times are not guaranteed. If you need your item more quickly, please contact us to arrange a more suitable option, an extra charge will be applied for this. Please bear in mind that delivery time frames are an expected service and are therefore not guaranteed although courier deliveries are usually within their time frame, things out of our courier’s control, such as weather conditions can occur.

Missing Parcels

If your parcel has not arrived, only contact us if you have checked the tracking information first if you have paid signed for delivery or a courier parcel & if paid for 1st or 2nd class standard royal mail check that it is not at your local post office waiting for collection & also check that they have not left you a calling card or parcel has been left with a Neighbour etc, if you still cannot locate the parcel please contact us within 7 days of dispatch and we will do our checks with our courier or Royal Mail, after we have completed our checks we will inform you of the outcome depending on postage paid at the time of ordering.

Severe Weather Delays

If Severe weather has affected the UK, then please contact us for any delivery updates.

Should you require the goods urgently, please contact us, 0191 3863921 or reception@ciudurham.org.uk